Privacy Policy

At X3 Exchange, we take your privacy seriously. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website, mobile application, and associated services.

We collect personal information such as your name, email, phone number, address, date of birth, government-issued identification, and financial information including your bank account details, wallet addresses, and transaction history. We also collect technical data such as your IP address, browser type, device ID, and interaction logs, along with cookies to improve your experience and safeguard your account.

This data helps us verify your identity, process your transactions, communicate important updates, fulfill regulatory obligations, and improve platform functionality. We may share your information with regulatory agencies like FINTRAC, third-party service providers such as payment processors or KYC verification partners, or legal authorities when required to do so.

All your personal data is stored securely using encryption protocols, multi-factor authentication, cold storage for crypto assets, and regular security audits. We store this information in Canada or in compliant jurisdictions that uphold data protection standards.

You have the right to access your data, request corrections, withdraw consent for certain uses, and request account deletion, subject to legal data retention requirements. We generally retain user data for five years following account closure to comply with Canadian laws.

If you have questions or concerns about your data, please contact us at privacy@x3exchange.com.